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FairPoint opens repurposed Manchester, N.H. central office facility as data center

Utilities / Communication : Fierce Telecom

FairPoint Communications has opened its latest data center in downtown Manchester, N.H., at a facility that was a Central Office that was designed to deliver traditional voice service. Business customers can use the new data center ...

BroadSoft Acquires Transera, Invades the Contact Center

Utilities / Communication : Telecom Ramblings

Early monday morning kicked off with an interesting bit of M&A in the cloud communications software arena. Broadsoft has announced the acquisition of privately held Transera, an upstart in the cloud contact center space.... [visit s...

Telus serves up cloud-based collaboration, contact services

Utilities / Communication : Fierce Telecom

Telus is enhancing its movement into the cloud services segment by offering its Canadian business customers two new cloud-based services focused on contact center and collaboration applications.

FairPoint offers early retirement deals to Vermont call center workers

Utilities / Communication : Fierce Telecom

FairPoint Communications (Nasdaq: FRP) is giving 270 of its call center employees in Portland and Burlington, Vt. the option to take an early retirement package. Jeff Nevins, a FairPoint spokesperson, said that the service provider ...

FairPoint unveils wholesale data center services

Utilities / Communication : Fierce Telecom

FairPoint Communications is taking another step to make its name in the booming data center market by launching a set of data center service applications for wholesale reseller and cloud providers that want to establish an instant p...

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