How do we know what features are useful? We don’t. It’s trial and error really. Some features work...
The post Shipping fast with smaller steps appeared first on Inside Intercom.
Treat your customers poorly or fail to educate them on how to use all the great features your product offers,... The post Intercom’s Jeff Gardner on keeping customer support personal at scale appeared first on Inside Intercom.
Continuous shipping is Intercom’s heartbeat, and in many ways we have Darragh Curran to thank for that. Darragh joined Intercom... The post Intercom’s Darragh Curran on scaling engineering appeared first on Inside Intercom.
I used to design products based on my experience, intuition and discussions with my project manager, engineers and other designers.... The post Using Intercom to design Intercom appeared first on Inside Intercom.
One of the values we live by here at Intercom is shipping is our heartbeat. This encapsulates our... The post What we shipped: 20 new features and counting appeared first on Inside Intercom.