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Impressive: 37signals goes public with its customer support ratings

Technology : The Next Web Blog

Last  September 37signals created “Smiley”. It was an internal rating system to measure customer satisfaction and happiness. In what is a very ballsy move, the Chicago based company has now made its customer happiness ratings public...

AT&T To Cap Its DSL Customers' Broadband Usage

Technology : ReadWriteWeb

AT&T will begin capping its DSL customers' monthly usage beginning May 2. According to Broadband Reports which broke the story last night, the cap for DSL customers will be 150 GB per month and 250 GB per month for U-Verse customers...

Canada's CRTC to discuss usage based billing, broadband pricing

Utilities / Communication : Fierce Telecom

Canada's telecom regulator, the Canadian Radio-television and Telecommunications Commission (CRTC), will hold discussions with incumbents, competitive service providers and industry groups on usage based billing (UBB) and broadband ...

Verizon hints at usage based billing for FiOS and DSL

Utilities / Communication : Fierce Telecom

Verizon (NYSE: VZ) has been the lone holdout in implementing usage based billing on their broadband services, but it appears that they haven't completely ruled them out. As revealed in a Broadband DSL Reports post citing a recent Ta...

How are broadband providers doing on customer service?

Utilities / Communication : CommsWatch

In its latest report on customer service, Ofcom found: Satisfaction with broadband customer services (67%) remained unchanged since 2014. Sky customers reported significantly higher than average levels of satisfaction (80%) while Ta...


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