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Always Always ALWAYS Check Your Award Tickets!

Last week we had a bit of a situation with some United awards. That's not unusual in and of itself (each day is an adventure around here), but the way it was handled made it more confusing than it needed to be, so I wanted to share some of the details as a cautionary tale. Without giving too many details, we were helping with a family trip between Europe and the US. Three passengers were flying out together, but were returning to two different cities, so we had to issue three "sets" of tickets.
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