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Use Customer Journey Maps To Craft Better Experiences

Today’s buyers and browsers have more ways to interact with businesses than ever. From voice search and proximity-based marketing to social media and live chat, it’s never been easier to connect with customers. But this increase in communication channels and platforms doesn’t necessarily translate to a positive customer experience. According to a study by [...] The post Use Customer Journey Maps To Craft Better Experiences appeared first on Search Engine People Blog.
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