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American Keeps Hitting Customers With Fuel Surcharge Mistakes On Award Tickets

Hong Kong law doesn't allow fuel surcharges on travel originating there. Even British Airways, for instance, doesn't add fuel surcharges to Hong Kong - London flights. Nonetheless, American Airlines was hitting customers with these fuel surcharges anyway. And only some customers are getting refunds. They were overcharging these fees on other award tickets to and their response is that sometimes mistakes happen.
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