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5 Steps for Responding to Negative Social Media Comments

Instead of calling the support line, a customer posted a complaint on your Facebook page. A negative, angry, very public complaint. What do you do? Only one in seven companies have a strategy in place for utilizing social media for their business plan—and there’s a good chance you’re in the majority. Whether you’re managing social... The post 5 Steps for Responding to Negative Social Media Comments appeared first on Mediabistro.
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