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Nokia set to transform Nigeria's MTN customers' experience

CAPE TOWN - Nokia has selected MTN Nigeria to drive transformation from network-to customer-centric operations in an endavour to improve the region's customer experience. A statement issued on behalf of Nokia reveals that, "Nokia's Customer Experience Management (CEM) solutions deliver automation and intelligence to help service providers operate more efficiently and seize new business opportunities, while ensuring subscribers receive the maximum benefit from their services".
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