Post Profile

Silence Kills

I had to call United’s 800-number the other day to change an existing ticket. At each step of modifying my ticket, the customer service rep would have to key in some data and then there would be this long silence. I couldn’t hear him typing or even a single breath. I assumed he was still […] The post Silence Kills appeared first on McLellan Marketing Group.
read more


Related Posts

Tableau’s data visualization platform now supports Linux, promises faster operations

Technology : Venture Beat

Tableau announced today that its new Hyper data engine is generally available to customers, providing a massive speed boost for existing processes through the company’s business intelligence and analysis software. The company also a...

Please Don't Call Them Airlines -- They're Loyalty Companies

Business & Finance : Huffington Post: Business Blog

Airlines don't exist. I came to that somewhat Magrittesque conclusion after hearing from Julie Eisenberg, a loyal United Airlines customer who last year spent $1,700 per ticket to fly her partner and herself from Washington to Sydne...

Listen to this Comcast rep berate a customer trying to cancel his service

Business & Finance : Newsweek: Business

These days, calling a customer service number and getting connected to an actual human rather than an automated answering message can seem like a novelty. But sometimes it can turn into a nightmare — as proven by tech journalist Rya...

Customer service from hell: 96 minutes and 3,800 words with a rep, but still no cancellation

Business & Finance : Mashable: Business

Comcast may have some competition for the title of most infuriating customer service. Sky, a British telecom company, reportedly forced one unsatisfied customer to endure a 96-minute long conversation with a representative online la...

Chinese Hackers Reportedly Compromised Up To 800,000 USPS Workers' Data

Business & Finance : Fast Company

The intrusion also affects customers who called or emailed USPS customer service. Last month, the FBI said China has hacked into every major business in the United States. As of Monday, you may be able to add the U.S. Postal Service...


Copyright © 2016 Regator, LLC