Somewhere between the media hype and command line interfaces, machine learning and AI do represent the opportunity to...
The post Intercom’s Fergal Reid on the product implications of AI and machine learning appeared first on Inside Intercom.
In software development, shipping a product is just the beginning. Only when a product is in the hands of its... The post What content can learn from product development appeared first on Inside Intercom.
At Intercom, we’re ferociously focused on two things: our product and our customers. Keeping a strong bond between... The post Giving customer support a seat at the product table appeared first on Inside Intercom.
Last year we created the first Intercom world tour and thousands of you showed up. We learnt a lot about... The post Lessons Learned: the Inside Intercom World Tour appeared first on Inside Intercom.
Getting potential users to try your product is challenging. Guiding them to success once inside is even harder.... The post Shopify’s Amy Thibodeau on the importance of interface content appeared first on Inside Intercom.