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How To Respond To Negative Reviews On Facebook, Yelp, And Google

Every small business, startup, and consultant eventually gets hit with a bad review on a prominent platform. Here’s what you need to know to survive it. Last weekend, I was visiting Portland, Oregon, home to several indie ice cream shops. As I drove up to one, I saw a line snaking around the corner. I like ice cream as much as the next person (actually, probably a bit more), but at 9 p.
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