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The DOT’s Initial Response To My Complaint

Yesterday I wrote about how I filed a complaint with the DOT regarding the Aeroplan issued award tickets for travel in Swiss first class that were made available over a week ago. Based on statements from Aeroplan, it appears that Swiss has no intention of honoring these confirmed award tickets. While I won't go so far as to sue any party here, it only seemed reasonable to file a complaint, if for no other reason than to see how the DOT rules here.
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