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Insights: High Tech, High Touch, & How To Keep The Human In An Algorithmic World

YouTube announced this week that, in digging out from the Adpocalypse, it would hire 10,000 people to monitor all the problematic content that we humans keep posting there. Earlier this year, after Facebook’s own content debacles, it said it would hire 4,000 additional human content cops. Both announcements are reminders that as more of our lives are powered by artificial intelligence and digital assistants and nifty algorithms that serve up just the entertainment and news and services that we think we want, we’re still going to need real people.
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