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L.L. Bean Changes 100-Year-Old Return Policy To Combat Abuse Of It

People returning very old or secondhand items resulted in lost revenue for the company.
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Citing abuse, L.L. Bean rescinds its legendary lifetime returns policy

Business & Finance : LA Times: Business

For a century, L.L. Bean Inc. has offered lifetime returns on its rugged gear, apparel and boots. Now, thanks to growing abuse of the program, the company is drastically cutting back its generous policy. The Freeport, Maine-based co...

L.L. Bean just got sued by an angry customer for ditching its amazing returns policy

Business & Finance : Fast Company

Last week, I wrote about how had L.L. Bean abandoned its decades old “100% satisfaction guarantee” return policy, which allowed customers to return any product without a receipt, no matter how long ago it was purchased. This policy ...

L.L. Bean Eliminates Lifetime Return Policy After Abuses

Business & Finance : Zero Hedge

Freeport, Maine bootmaker L.L. Bean is getting rid of its no-questions-asked lifetime return policy, thanks to growing abuse of the generous program, says the company. All returns must now be made within one-year of purchase, execut...

One customer is so angry that L.L. Bean changed its return policy, he's suing the company

Business & Finance : Business Insider: Clusterstock

L.L. Bean just changed its return policy to cover items unconditionally for one year only. Previously, items could be brought in for a refund at any time during the lifetime of the product. A new lawsuit seeking class-action status ...

L.L. Bean Changes 100-Year-Old Return Policy To Combat Abuse Of It

Academics / General Science : This Could Be Big

If you’ve been abusing L.L. Bean’s generous return policy, well, this is on you: The Maine-based company is revoking its 100 percent satisfaction guarantee and imposing a one-year limit on most returns. In a letter to customers issu...


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