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L.L. Bean Changes 100-Year-Old Return Policy To Combat Abuse Of It

Academics / General Science : This Could Be Big

If you’ve been abusing L.L. Bean’s generous return policy, well, this is on you: The Maine-based company is revoking its 100 percent satisfaction guarantee and imposing a one-year limit on most returns. In a letter to customers issu...

How Does An Unlimited Return Policy Help L.L. Bean?

Lifestyle / Shopping : The Consumerist

This summer, outdoors equipment co-op REI made a change: they cut back on their return policy. They no longer accept any item back for any reason indefinitely. Other companies continue the practice, most notably L.L. Bean and Costco...

L.L. Bean just got sued by an angry customer for ditching its amazing returns policy

Business & Finance : Fast Company

Last week, I wrote about how had L.L. Bean abandoned its decades old “100% satisfaction guarantee” return policy, which allowed customers to return any product without a receipt, no matter how long ago it was purchased. This policy ...

I tested LL Bean's legendary return policy by returning 4-year-old shoes

Business & Finance : Business Insider: Clusterstock

LL Bean shoppers know. But those who haven't heard the store's name since their elementary school backpack may not. The brand has one of the best return policies in America. As part of their " 100% satisfaction guarantee," LL Bean f...

One customer is so angry that L.L. Bean changed its return policy, he's suing the company

Business & Finance : Business Insider: Clusterstock

L.L. Bean just changed its return policy to cover items unconditionally for one year only. Previously, items could be brought in for a refund at any time during the lifetime of the product. A new lawsuit seeking class-action status ...


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