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Treating Users Like Adults: Incorporating Six Principles of Andragogy into UX Design

Most digital experiences require users to learn something new, which makes it our responsibility to teach them. This week, author Victor Yocco teaches how to use andragogy, the study of how people learn, to improve the our UX design...

How Button Color Contrast Guides Users to Action

Have you ever clicked a wrong button by accident? Users make wrong decisions on modal windows when they’re not guided in the right direction. Many modals prompt users to act without making the different actions clear.

14 Most-Loved UserTesting Articles from 2014

What a year it’s been! We wanted to wrap it all up by sharing some of our most popular articles from this year, in case you haven’t had a chance to read ‘em all. Enjoy! 1. Think Your Site Needs … Read More

How Top B2B Companies Use Customer Insights to Succeed: Step 3—After the Conversion

Sometimes we marketers spend so much time focused on getting potential customers to convert that we neglect to focus on what happens next. Of course, conversions are wonderful. Everyone wants their audience to take action—that’s the point of most B2B … Read More

Join my team at Apptio as a Senior UX Designer

It’s my blog, so here it is — I’m looking for a Sr. or Principal UX Designer in Bellevue, Washington. For the right candidate, we’ll relocate. You’ll read more about the role below. If interested, send me an email with your resume and a link to your portfolio at pneeman@apptio.com. Show More Summary

Using Customer Segmentation to Get the Right Amount of Feedback

With all the arguments about the ideal number of usability study participants, it’s enough to make your head spin! Because of this, we’re often asked about how many people to test with during studies—but there isn’t an answer that works … Read More

Why We Decided to Listen to Our Customers First

We were recently talking with Arthur Bodolec, co-founder of Feedly, about how his team gathers user feedback before they design anything. We had a question for him: How did Feedly decide to take a user-centric approach to development? Here’s his … Read More

The Uncanny Valley is Uncanny

As we build a world where our technologies talk to us, how "realistic" do we want them to be? This week, author Nicholas Bowman addresses this concern and the very real problems that occur when our devices become a little too human.

Omni-Channel vs. Multi-Channel Testing—What’s the Difference?

If you’re in the UX industry, you’ve probably heard the words “omni-channel” and “multi-channel” getting thrown around, but when it comes to defining them, things get a little hazy. The main difference between these two methodologies lies in the process … Read More

Would You Rather Attend In-Person or Virtual Conferences in 2015? [POLL]

We’re nearing the end of the year, and here at UserTesting, we’re starting to plan our UX, marketing, and mobile conference schedule for 2015. Some of the events on our list are held in-person, and others are virtual. In-person conferences … Read More

Creating Legendary Brands: Top 3 Takeaways

Bryan Eisenberg recently joined us for a webinar based on his new book Buyer Legends: The Executive Storyteller’s Guide. The webinar and the book cover a practical way to keep your customer and their experience at the top of the … Read More

How Top B2B Companies Use Customer Insights to Succeed: Step 2—Conversion

Getting people to visit your digital offerings is hugely important, but it’s not necessarily the key to increasing revenue. To truly boost the bottom line, you must find ways to entice those potential customers to do something—they need to click, … Read More

T-Shirt: Good UX vs. Bad UX

The difference between good and bad UX isn't always easy to explain to someone in words. But the wireframe icons on this shirt say it all. Next time someone asks you what UX is, let your shirt do the talking.

Tell Us About Your Favorite Holiday User Experience!

The holiday season is here! And between shopping for hard-to-buy-for family members, booking travel reservations, and finding the perfect eggnog recipe, the last thing anyone needs is a frustrating online experience. This year, we’d like to celebrate the companies that … Read More

Experiencing the Author Experience

Why is it that so many CMSs provide an experience that feels more like CMmesses? This week, author Rick Yagodich tells us how businesses can improve the UX of their CMSes, by way of his new book, Author Experience.

Design Like Google with Material UI Kit

Have you heard of material design? It’s Google's new framework for designing intuitive user interfaces. The principles can teach you how to design like Google, but Material UI Kit can help you bring your ideas to life.

Atlassian Gets Fast Customer Feedback with UserTesting at Annual Event

The challenge Atlassian, the company that makes JIRA, Confluence, and other enterprise software, has a niche market. They need to be able to get user feedback on their products, but sometimes it can be difficult for them to find users … Read More

Is CAPTCHA Going Away for Good? [POLL]

We’ve said it before, and we’ll say it again: CAPTCHA is a pretty terrible user experience. No one likes deciphering squiggly letters or garbled audio clips to prove they aren’t a spambot. Luckily, there are plenty of user-friendly CAPTCHA alternatives, … Read More

How I Launched an MVP in Less Than a Day (With Time for Lunch)

Being a part of the Marketing team at UserTesting keeps my brain constantly abuzz. New marketing ideas, new projects, new problems, new content. It’s terribly exciting, and a little too easy to get sucked into a rabbit hole. So, I’ve … Read More

T-Shirt: Elements of a Wireframe

This is a t-shirt of a website wireframe. It shows the key elements that make up the home page. It includes all the elements a home page needs, such as logo, header, footer, images, headings, body text and a call-to-action button.

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