Trend Results : Customer Engagement


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India’s Capillary Technologies raises $20M from Warburg Pincus and Sequoia

Capillary Technologies, an India-based startup that helps e-commerce businesses manage their marketing and customer engagement, has pulled in $20 million in fresh funding from existing investors Warburg Pincus and Sequoia. The company...Show More Summary

Blog: How marketing drives engagement in free to play games

The role of marketing in free to play games is often underestimated. In the modern understanding of marketing, you need to accompany customers after purchases and make them an advocate for the brand....

Advantages and Disadvantages of Custom Engagement Rings

Custom engagement rings are impressive and unique. These rings are designed to your exact specifications. Is a custom engagement ring right for you? read more The post Advantages and Disadvantages of Custom Engagement Rings appeared first on Weddingbee.

Common shortcodes gain traction, as texting best engages customers

Millennials are embracing SMS texting to buy products, making it the go-to channel to engage with brands.

Video: 4 Ways Mobile Marketers Are Using Interactivity to Engage Customers

With mobile video expected to grow nearly 9 percent over the next year, how can brand marketers take full advantage of reaching customers on the go? Some brands have found making videos that are interactive will lead to increased engagement and lift sales. In our new video series, The Pivot, we take a look at...

How to Know If Your Content Marketing Just Isn’t Working

Content is king. And content marketing in 2018 remains a brilliant and cost-effective method for engaging with leads and customers, spreading brand awareness, and getting around the increasing use of ad-blockers. Whether it’s an email newsletter, social media post, or blog on your own or someone else’s website, people want to see your stuff. They […]

AI-powered customer engagement isn’t optional anymore (VB Live)

VB LIVE: AI has become a must-have, offering companies the power to seamlessly anticipate customer needs and serve up hyper-personalized, emotionally resonant campaigns where and when they’re most welcome. Join Wayfair’s Director of Data Science and others to learn more about the business advantage it brings and how to get in the game when you join this […]

New Twitch Rooms Launches Worldwide, Targets Discord's Custom Chat Groups

At TwitchCon 2017, Twitch introduced custom chat spaces called Rooms and now they're making them available worldwide on web and mobile. Engaging with your community in new and dynamic ways has been a focus of many recent Twitch updates, including Extensions and a couple ways to gamify viewership on the platform. Show More Summary

Adobe Aims to Redefine Content Intelligence to ‘Transform Customer Experiences’

A recent Adobe survey of U.S. consumers revealed people spend on average 7.8 hours per day engaging with digital content — a figure that jumps to 11.1 hours per day among teenagers. According to a provided statement from Adobe, brands...Show More Summary

Amazon Polly WordPress Plugin Turns Business’s Printed Content Into Spoken Word

The new Amazon Polly WordPress plugin allows you to turn your small business website into a talking site that engages customers.

Aeromexico sees 10x the customer engagement via chat (VB Live)

VB LIVE: AI is changing the customer service and engagement game, offering up unprecedented ways to connect with customers where and when they need you. Learn how major companies are leveraging AI to serve up hyper-personalized, emotionally resonant experiences when you join this VB Live event! Register here for free. Chat and text messaging is increasingly the […]

Snapchat launches custom filters and lenses for all users from $10

2 weeks agoTechnology / Apple : 9 to 5 Mac

Snapchat today has launched two new features, allowing users to create custom filters and lenses. With the new customizable AR content, Snapchat is looking to increase user engagement and will also be creating more revenue as the new features start at $10. more…

Tech Today: Twitter Crushes It, Huami IPO Fizzles, Apple iCloud in Enterprise?

Twitter soars as its results comfortably beat expectations and management says changes to its app are raising engagement, Apple should offer its iCloud for enterprise customers, is a suggestion by Barclays's Mark Moskowitz, the NYSE welcomes Chinese wearables manufacturer Huami, but its IPO fizzles, Infinera and NXP rise on their earnings reports, but Yelp and Inphi fall hard.

Hyundai confirms voluntary ACCC program to improve customer service

2 weeks agoVehicles / Cars : Car Advice

Hyundai Australia has engaged in a voluntary undertaking with the Australia Competition and Consumer Commission (ACCC), as it attempts to more closely adhere with Australian Consumer Law when dealing with customer complaints. The move comes as part of the ACCC’s wider investigation into customer service in the automotive industry, which has already seen Holden accept and […]

National Australia Bank takes stake in ActivePipe real estate software

The software allows a big brand to deploy customer-specific communications throughout a network of agents, who then receive data revealing customer intent based on engagement with the content. Continue reading National Australia Bank takes stake in ActivePipe real estate software at Property Portal Watch.

Womply Unveils Womply Engage, a Complete Customer Management and Marketing Automation Engine for Small Businesses

PRESS RELEASE: Womply, the leader in front office software for small- and medium-sized businesses (SMBs), today launched Womply Engage, a cloud-based software platform for small businesses that helps small businesses keep track of their customers and...

Avaya AVA Brings AI to Life for a Better Customer Experience

by Angela Guess According to a recent press release, “Avaya ENGAGE – Avaya today announced advancements in delivering and integrating artificial intelligence (AI) technologies into contact centers to improve the customer experience.Show More Summary

AI-powered customer engagement isn’t optional anymore (VB Live)

VB LIVE: Want to seamlessly anticipate customer needs and serve up hyper-personalized, emotionally resonant campaigns where and when they’re most welcome? The secret is AI. To learn more about opportunities that AI technology unlocks, and what it takes to get your ball in the game, don’t miss this VB Live event! Register here for free. At Facebook’s […]

ORIGINAL REPORTING: Electric Utilities Discover Apps As The Way To Reach Customers

Utility customer engagement goes digital; Utilities find the best engagement experience involves meeting customers where they are — online and on mobile devices Herman K. Trabish, June 19, 2017 (Utility Dive) Editor’s note: The use of...Show More Summary

Our second audiobook: Intercom on Customer Engagement

In customer engagement, the right context for a message matters just as much as the right time and... The post Our second audiobook: Intercom on Customer Engagement appeared first on Inside Intercom.

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