Trend Results : Customer Engagement


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YouTube Expands Community Features Allowing Businesses Greater Customer Engagement

The updated YouTube Community feature, and the new Reels, aim to help creators keep in touch with subscribers in between uploads and increase engagement.

Quriobot Provides Customized Bots for Your Business Website

Quriobot allows your company to easily create a chatbot to place on your small business website that takes the place of static forms and drives engagement.

5 Ways Influencer Marketing Drives Performance Across the Customer Lifecycle

Much of what we hear about influencer marketing is centered around reach and engagement objectives. This is not unlike the early days of social media marketing programs where platform capabilities and user behaviors created a perfect storm for connection and interaction. Fast forward to today and we’ve certainly learned that social media is not a [...]Show More Summary

ORIGINAL REPORTING: Why Utility Communications Are Showing Up On Customers Digital Devices

Utility customer engagement goes digital; Utilities find the best engagement experience involves meeting customers where they are — online and on mobile devices Herman K. Trabish, June 19, 2017 (Utility Dive) Editor’s note: The emerging...Show More Summary

'Town crier' who announced Prince Harry's engagement to Meghan Markle is 100% fake

England, with its quirky traditions and old-fashioned customs, is a land of endless fascination for outsiders, nominally for people from the former colony of the U.S. SEE ALSO: The most adorable revelations from Prince Harry and Meghan...Show More Summary

Inside Real Estate in exclusive partnership with fastest growing real estate networking portal, Ideal Estate

The companies have agreed to jointly develop special features allowing their mutual customers to engage, empower and expand their referral networks, increasing their deal flow. Continue reading Inside Real Estate in exclusive partnership with fastest growing real estate networking portal, Ideal Estate at Property Portal Watch.

The confusion about competence

A friend was describing a clerk he had recently dealt with. "She was competent, of course, but she couldn't engage very well with the customer who just came in." Then, of course, she wasn't competent, was she? It doesn't take...    ...

Apple Could Tip the Balance in Broadcom Bid for Qualcomm, Says Cowen

Apple, Qualcomm's biggest customer, is engaged in litigation with the chip maker, and that acrimonious relationship might be just the thing to help Broadcom CEO Hock Tan, if he can convince regulators his bid for Qualcomm would resolve the two companies' disputes, according to a report from Cowen & Co.'s Carl Ackerman.

For Utilities, a Link Between Customer Engagement and Better Business

Most utilities don’t have to compete to gain and keep their customers, giving them little reason to invest heavily in customer engagement -- or the back-office staffing, strategy and technology to provide it. For many power providers,...Show More Summary

Perkbox acquires digital rewards platform Loyalty Bay

Two companies are better than one: Perkbox, the U.K. startup that helps companies engage and reward employees and customers, has acquired London-based Loyalty Bay, which offers a SaaS platform for the automated delivery of digital rewards. Read More

Facebook Community Boost will teach social media skills to business owners

Social media has become a vital tool for nearly every business to engage with their customers, but many small business owners have no idea where to start. Facebook Inc. wants to solve that problem with the launch of a new outreach program...Show More Summary

How Email Marketing Platforms Combine with Salesforce to Boost Sales

Email marketing remains one of the most reliable ways to engage your market and eventually turn recipients into customers. Using an email marketing platform will greatly improve your results, as well. However, more and more organizations...Show More Summary

The customer engagement revolution

SPONSORED: Presented by LogMeIn All companies strive for longevity, but it’s an extremely difficult feat. The S&P 500 represents 80 percent of the US capital market and the average lifespan of companies on the S&P is less than 14 years, and 50 percent won’t last a decade. Why? A failure point for many companies is their […]

Facebook Messenger brings live chat and bots to websites

Facebook Messenger now has a plugin that lets visitors to a website engage in live chat with a human or bot without leaving that website. Called Customer Chat, the plugin is one in a series of major changes announced today as part of the release of version 2.2 of the Messenger Platform. The announcement was […]

The ABCs of Winning Social Media Followers

Summary: Whether you call it “going viral” or “increasing customer engagement,” some brands just win on social media.

What Your Small Business Can Learn From the 50 Most Engaged Brands

What can your small business learn from these customer engagement examples, the companies that interact best with their market?

Op-Ed: 4 Reasons Personalized Videos Are Key to Your Retention Strategy

The following is a guest contributed post from Sarah Nochimowski, marketing director at Treepodia. Gone are the days of generic sales pitches that talk AT customers instead of WITH them or TO them. They Engage your Customers Advertising has evolved into a conversation between the vendor and the client, which allows relationship building. Show More Summary

Ogilvy & Mather Names a New Global Chief Talent Officer

Ogilvy & Mather has promoted Brian Fetherstonhaugh to global chief talent officer. Fetherstonhaugh will take on the role while continuing his responsibilities as global leader of Ogilvy's customer engagement and commerce domain (formerly referred to as OgilvyOne), as well as providing executive leadership for key clients, including Nestl?. Show More Summary

These 6 Employee Engagement Ideas Will Make You Wonder Why You Took So Long To Start

…what are the indicators that a team or group in NOT engaged?. This original article was written by Steve DiGioia. Poor employee morale, theft of product, loss of revenue, dissatisfied customers, lower production, accidents/injuries,...Show More Summary

Driving Revolutionary Customer Experiences with Latest Release of Couchbase Data Platform

by Angela Guess A recent press release states, “Couchbase, Inc., creator of the world’s first Engagement Database, today announced the release of the latest version of the Couchbase Data Platform with the general availability of Couchbase Server 5.0 and Couchbase Mobile 1.5. Show More Summary

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