Online travel agencies (OTAs) and hotels seem to have somewhat of a love/hate relationship. Though OTAs bring more customers to hotels because of the increased exposure that they offer, hotels need to pay a certain percentage of commissions to the OTAs, thus reducing their share of the revenues.
These 6 key features of effective loyalty programs can actually help you get customers to come back and buy something again.
Starbucks has finally rolled out its mobile app in India. Now customers can pay for in-store purchases and earn "Stars" through their My Starbucks Rewards account (the loyalty program), redeem offers, and use the "Store Locator" feature. SEE...Show More Summary
For a few years now, Marriott Rewards has offered United MileagePlus Premier Silver status as a perk for its Platinum Elite members, but now it has added a better benefit for customers even higher on its loyalty pyramid. Marriott Rewards...Show More Summary
Wendy's plans to roll out more self-service kiosks, use agile software development, develop mobile ordering and create a customer experience that drives loyalty and revenue.
Why customer loyalty is pinnacle to success The post Cold Snap in NC: Customer Service Can Make or Break a Business appeared first on The Trek.
Travel companies will see the biggest changes.
AT&T on Tuesday announced a new loyalty reward for existing DirecTV customers, offering 12 free months of HBO service to "Go Big" and "Gotta Have It" subscribers, or 6 months to those with lower tier plans.
Staff enthusiasm is a key element of a great customer experience. Enthusiasm creates a more energetic, engaging location, and thus more interest and excitement for the customer. That leads to higher sales, and customer loyalty and pro-active advocacy. A colleague...
by Angela Guess According to a new press release, “Aricent, a global design and engineering company, today announced the launch of Cognitive Services to enhance customer engagement and brand loyalty in a digital era. Artificial Intelligence...Show More Summary
Companies have more customer information than ever before. Here are the best ways to use that data to your advantage.
Tags: online shopping, consumer perceptions, customer loyalty, customer experience
Retention is critical for long-term success.
Delta airlines is hoping that the key to customer loyalty lies in a not-so-new approach -- give the customers what they want... for free.
New factors determine whether or not consumers stay with brand in 2017.
For outstanding brand success and customer loyalty, companies need to talk to consumers the way they crave--through 5 distinct customer love languages.
In a new 'Focus on Customer Service' podcast, Dan Gingiss speaks with Jeffrey Lewis, Customer Loyalty Team Manager at Zappos.
If there’s one thing that small business can take comfort in is the idea that bigger isn’t always better. There’s a really good reason why some of those good old mom-and-pop shops still stand today despite the presence of bigger chains that pop up like crazy and threaten the small players. Show More Summary
“Office 365 improves information flow and collaboration inside local offices and throughout our global operations, improving service to drive customer loyalty—a great benefit in the increasingly commoditized shipping industry.” —Read...Show More Summary
Coffee chain's promise to hire 10,000 refugees will reinforce loyalty among core customers; will that offset any losses from those choosing to boycott?