Once sold in seedy bookstores, sex toys are now a chic, “Made in America” business, instilling customers with brand loyalty.
Domino’s Pizza CEO Patrick Doyle pointed out a key difference between the chain's "pizza profiles" and Walgreens' loyalty program. He says the chain doesn’t need extra info from customers because it can get that data from their orders,...Show More Summary
Modeled on a real person and equipped with a virtual “nervous system,” Autodesk’s AVA is built to be a font of empathy, no matter how mean a customer gets. Among the attributes credited for Apple’s famous customer loyalty is a network of stores where curious or frustrated consumers can meet the company face-to-face. Read Full Story
Two companies are better than one: Perkbox, the U.K. startup that helps companies engage and reward employees and customers, has acquired London-based Loyalty Bay, which offers a SaaS platform for the automated delivery of digital rewards. Read More
Woo-hoo! Your team just clinched another new customer. That’s great news. But before you celebrate, think about the next step in the sales process. Communication plays a critical role in fostering customer loyalty. To transform buyers into die-hard advocates, it’s important to improve your post-purchase emails. “For a business to thrive, it must provide customers […]
The fast-casual restaurant chain is working on a new data-driven customer loyalty program that gives you deals based on your favorite orders. Over the last year, Cava, the Mediterranean-style fast-casual restaurant chain, has nearly doubled in size. Show More Summary
There’s a big difference between employees who maintain your business and employees who want to help it thrive. Having a highly engaged workforce can transform your business, creating a customer-centric culture and boosting productivity and innovation. Show More Summary
A new Groupon loyalty program gives customers the option to earn miles and points with every purchase from American Airlines AAdvantage, Alaska Airlines Mileage Plan, Choice Privileges, IHG Rewards Club, JetBlue’s TrueBlue Program and La Quinta
Uber, in partnership with Barclays, is launching its own Visa credit card and loyalty program to better satisfy its customer base and keep them coming back. It has been a tough year for Uber. A January campaign to #deleteUber accused...Show More Summary
Carol Roth speaks to attendees at the NextCon17 conference about the evolution of customer loyalty and its importance to your small business
Chain restaurants and food manufacturers look to wacky merchandise to inspire customer loyalty and hopefully, drive up sales.
Many retailers lure customers with store credit cards during the holidays, which offer discounts in exchange for loyalty. But interest rates on retail credit cards have risen to almost 25%, or more than 10% higher than general-use credit...Show More Summary
What's the relationship between customer loyalty and data security? Discover why poor cybersecurity will cost you more than just the value of stolen data.
Hotels, car rental companies, airlines – loyalty programs of all kind offer status to their best customers to distinguish casual guests from true loyalists. Status involves greater benefits in exchange for an increase in business. In...Show More Summary
MMW learned ahead of the weekend that Revel Systems — a feature-rich Point of Sale and business platform — has just announced a partnership with LoyaltyPlant, a leading mobile customer loyalty platform, to offer a fully integrated mobile ordering and loyalty program. Show More Summary
Leveraging data so you can up your customer service game is the single best way to generate customer loyalty. Learn more about customer loyalty from this infographic.
Starbucks' online store has shuttered for good. Cyber Monday is the most anticipated holiday shopping event Starbucks is enhancing its Apple Watch app Macy’s restructures its loyalty program to keep its most important customers Read more... Permalink | Email this | Linking Blogs | Comments
This week at the State Fair of Texas, Chevrolet commemorated a century of truck production by announcing a 100-day commeration, two new special editions, and the Truck Legends customer loyalty program. “The Chevy Trucks Centennial is a huge milestone for us, and is equally important to our customers,” said Sandor Piszar, Chevrolet Trucks Advertising and […]
In the long term I think airlines are going to have to increase the value of miles to attract customers, not just bump bonuses. The days of better than 50% margins in loyalty programs are close to over. Meantime American Express is offering...Show More Summary
It’s undisputed: well-crafted, high-quality content is how a brand builds an audience, trust, and loyalty today. Great content helps you earn the attention of the people who need your product or service. Existing loyal customers areShow More Summary