VB LIVE: Customers expect fully personalized brand experiences every time or they’ll walk. But with marketing analytics, you can figure out what they want before they do, deliver it, and cement their loyalty. Join our latest VB Live event to learn what data to collect, the KPIs to watch, and how to turn customer data into bottom-line […]
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars... The post How to reduce customer churn with webinars appeared first on Inside Intercom.
As part of a unique loyalty program, &pizza is challenging customers to get an ampersand tattoo. In exchange, they're giving away free pizza for a year.
Would you give up your privacy for a shot at free concert tickets, Uber rides or Apple Music tunes? Verizon is betting the answer is yes. The telecom giant has unveiled a new loyalty program that it says will provide customers with “experiences you won't stop talking about” and “rewards you really,...
Businesses have a lot to do when it comes to customer experience. Customers want their interactions to be easy and always right. And businesses want to contain costs, boost revenue and increase loyalty. These were the key messages Nancy...Show More Summary
If you are thinking of brand loyalty in the sense of the 1950s when grandma bought the same detergent every week at the store, you are missing the picture. Think consumer loyalty – brands have to work to keep customers coming back.
Companies who successfully manage and execute customer experience strategies reap enormous rewards: reduced churn, increased revenue, stronger customer relationships and loyalty. But how do you achieve a great customer experience? Since...Show More Summary
Among the Big Four wireless carriers, T-Mobile is alone in having customers who a vague amount of loyalty. 23% of T-Mobile customers wouldn't switch for anything, compared to 15% of Verizon customers. Why are Verizon's numbers so much...Show More Summary
A new analyst note today from Barclays covers Apple’s efforts and potential in the connected home market. While the firm expects Apple will be a major connected home player, it believes Apple will struggle to create more revenue from this part of its business. more…
T-Mobile is having a good few months. The company is aggressively expanding its network coverage, winning customer loyalty, and to top it off, its biggest rival just killed the only unlimited data plan that rivaled T-Mobile's offerings. So you might think this would be a good opportunity for some laurel-resting. Show More Summary
At one time, customer loyalty punch-cards likely took up a significant portion of your wallet or purse. You had your favorite sub sandwich shop's card, your favorite café's card, and even your McDonald's coffee punch card. However, today, paper punch cards are rarely used as most businesses' loyalty punch......
Digital connectivity has changed the expectations of consumers - here's how to adapt your business in-line with trends.
In the spring, the SPG Amex sign-up bonus briefly increased to 35,000 Starpoints after meeting minimum spend. I have no particular loyalty to Starwood. In fact, I ditched the chain for Hilton several years ago after a customer service...Show More Summary
In past few year focus of marketers has shifted from product centric approach to customer centric approach for marketing. Now customer retention and loyalty are more important than customer acquisitions. Entire buyer journey is more considerable than individual transactions. Show More Summary
Goodbye, status, ownership and brand loyalty. Here's the new three core retail consumer trends how you can incorporate them in your small business brand.
If you’re a Verizon customer, you can score up to four months of free Apple Music and other perks using the new Verizon Up reward program. Verizon Up lets subscribers earn free rewards just for being a customer. more…
Perhaps in a bid at strengthening customer loyalty, Uber is going to be launching its own co-branded credit card later this year in partnership with Barclays. [ more › ]
The fast-food industry may not be heralded for Michelin-rated fare, but chains can earn loyalty through the customer service they offer, ensuring consumers keep coming back for their burgers, tacos, and pizzas. And per 24/7 Wall St., fast-food restaurants bested full-service restaurants for the first time ever on this year's...
Chalk it up as another powerhouse partnership. MMW received an advance tip on Tuesday that RedPoint Global, a leading provider of data management and customer engagement technology, is partnering with Bond Brand Loyalty — a leading customer engagement agency. Show More Summary
PacSun, A&F, Gap, Banana Republic, and J. Crew aren’t bringing customers back to their brick-and-mortar stores.