Trend Results : Customer Loyalty


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5 mall-based retailers with the absolute worst customer loyalty

PacSun, A&F, Gap, Banana Republic, and J. Crew aren’t bringing customers back to their brick-and-mortar stores.        

JetBlue Launches TrueBlue Status Match and Challenge

JetBlue is announcing a new status match and challenge for its TrueBlue loyalty program — the first match they’ve ever offered as far as I’m aware (although such things are often provided more discreetly if you ask customer service)....Show More Summary

5 mall-based retailers with the absolute worst customer loyalty

Many mall-based retailers have been crushed over the past few years as mall traffic dried up and consumers bought more products online. Companies like Aeropostale, American Apparel, PacSun, and The Limited all filed for bankruptcy, flooding malls with cheap apparel which hurt the remaining retailers. Show More Summary

Pilot Flying J leverages data behind loyalty program to influence customer buying behavior

There are very few consumer enterprises that are not being impacted by the digital transformation and the dramatic increase in data available to them. The companies that are able to capitalize on the newly available data to drive new business growth are positioning themselves well in the new digital economy. Show More Summary

New Analysis Shows Most Customer Journey Expansion is in Loyalty and Growth Applications

This week, MMW was privy to the findings of a fascinating new report from Kitewheel, provider of the leading Customer Journey Hub for brands and agencies. The company has just released its annual State of the Customer Journey Report for 2017. Show More Summary

An Example of Positive Customer Service From a Loyalty Program

2 weeks agoTravel / Air Travel : The Gate

There was a product which was on sale that I wanted to purchase with a certificate worth $13.98 that I had in my account as a member of the Office Depot Office Max Rewards program; but when I went to redeem it, it was no longer there...Show More Summary

AI and bots: The buzz about powerful customer loyalty is real (VB Live)

VB WEBINAR: Integrating AI and marketing can help build profitable long-term relationships, but security, privacy, and data integration can be roadblocks. Join our free VB Live event to learn how to join marketing insight with AI to significantly boost customer loyalty. Register here for free. “A lot of what makes AI and bots powerful is the ability […]

6 Ways Social Media Can Help Build Customer Loyalty [Infographic]

This infographic outlines how businesses can use social media to create better connections with their customers. 

Amazon has a secret weapon that is crushing the competition (AMZN)

Amazon is taking over the world, and it has one secret weapon making its conquest possible. The online retailer blows its competition out of the water when it comes to customer loyalty. In a recent survey from RBC Capital Markets, 93% of the 2,200 Americans surveyed said they use Amazon more than any other online retailer over the past year. Show More Summary

Adobe adds voice analytics for AI assistants such as Siri and Alexa

Cloud software company Adobe Systems Inc. has added a new voice analytics solution to its Analytics Cloud product. The company says the new capabilities should help brands to better personalize customer experiences and boost loyalty through voice-based interfaces. Show More Summary

Insights Unlock Competition-Crushing Customer Loyalty, Says New inMarket Report

According to Forrester Research, we’ve entered “the age of the customer” — an era defined by customers and not companies driving business decisions. “For this reason,” writes Mike Dickey for WIRED, “it is more important than ever for...Show More Summary

From first to worst: Ranking 9 of America's big banks by customer loyalty

These banks score highly on customer loyalty, the hallmark of any well-run financial institution.        

Apple Pay Comes to Leading Restaurant Loyalty Program

Ahead of the weekend, MMW learned that Punchh — a cloud-based technology platform that builds engagement, loyalty and customized experiences in the restaurant industry — announced that Apple Pay users visiting participating restaurants...Show More Summary

What Harley-Davidson Can Teach Small Businesses About Targeting New Customers

Small businesses would love to have the generational loyalty that Harley Davidson has earned -- but even HD needs to work on targeting new customers.

LG's Second Year Promise gives the G6 an extra year of warranty

LG is making a big move to win customer loyalty. The LG G6 has consistently been heralded as one of the best smartphones of 2017, all but erasing the negative impression of the G5 before it. Now, LG wants to continue that goodwill with...Show More Summary

How to Drive Customer Loyalty and Repeat Purchases with Experience–Driven Commerce

How to Drive Customer Loyalty and Repeat Purchases with Experience–Driven Commerce U.S. consumer online sales is expected to pass $500 billion by 2020. However, consumers don’t always head to a site to make a purchase. In fact, according to an Episerver study, “Reimagining Commerce,” most shoppers will visit a website to do something other than […]

Google Announces Card Linked Offers API to Help Drive Customer Loyalty

Google has released a Card Linked Offers API that merchants can use to drive customer loyalty. The Google Card Linked Offers API, part of the Save to Android Pay API platform, allows merchants to drive customer loyalty by providing targeted offers to customers who save their loyalty card to Android Pay. Show More Summary

Lincoln claims highest loyalty among luxury brands

2 months agoVehicles / Cars : Leftlane

Lincoln claims it boasts the highest customer loyalty of any luxury brand in the industry so far in 2017. " For Lincoln, it's about providing quality vehicles and exemplary service," said Lincoln President Kumar Galhotra in the announcement. "Th

Marriott Introduces ‘ClubMarriott’ In The Asia & Pacific Region

The hotel industry is an interesting one to talk about. These hotel groups are always trying to innovate and think of new ways to attract new customers. The topic of hotel loyalty is also an interesting one. Like airlines, these large...Show More Summary

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