Volkswagen hopes to encourage its existing customers to trade in for new models with $2,000 customer loyalty incentives in the wake of the diesel emissions scandal. Continue reading VW offers $2,000 to keep owners loyal VW offers $2,000 to keep owners loyal originally appeared on Autoblog on Tue, 06 Oct 2015 15:19:00 EST. Show More Summary
Customer loyalty needn't take years to develop. Sometimes all it takes is a single, well-written email.
Quick and effective problem-solving can yield more loyalty
In a highly fragmented healthcare industry, National Pharmacies sees digital ties to its customers as critical to building loyalty online or in stores.
Loyalty runs deep in the world of butter and butter-like spreads, so when Unilever changed the recipes of a few of its popular products (including Country Crock), die-hard customers accused the company of destroying the product. “It is truly inedible, smells horrible, and ruins any food you put it in or on,” wrote one customer. Was this true? Does the …
There’s customer loyalty, and then there’s Karen Parker Gray’s level of loyalty. Parker Gray, who was an heiress living in New York’s prestigious Upper East Side, passed away in August of a heart attack, but just days before the 72-year-old’s death, Karen Parker Gray wrote out an unwitnessed and hand written will that shocked many... Show More Summary
By Nevo Peretz A positive experience is what people are looking for from their service providers, even more than price and innovation. It creates an emotional connection, which has significant implications for satisfaction, loyalty, repeat business and revenue. Today, customer experience is proving to be the only durable competitive advantage. That’s why [...]
WalmartLabs, the retailer’s Silicon Valley-based R&D group, announced this morning that it has acquired loyalty startup PunchTab, in order to better connect with and engage customers who shop at the company’s Sam’s Club stores. Terms of the deal were not revealed, but this is now WalmartLabs’ 15th acquisition since its formation in 2011, the company noted.… Read More
Bruce Temkin, founder of Temkin Group, a customer experience research, consulting, and training firm, on best practices for client experience and creating loyalty.
Hyatt has an incredible loyalty program that attracts many customers. This time, they went above and beyond and did it in a very personal, humbling way. The post How Hyatt Went Completely Above And Beyond! appeared first on Running with Miles.
What do you get when you combine the power of low-energy Bluetooth beacons (like Apple's iBeacon or Google's Eddystone), the Google Maps API, and a marketing app that can deliver special offers to the smartphones of passers-by in real time?
GameStop has recognized that despite all the digital noise, people still really like to go to stores. It leverages data from its loyalty program and knowledgeable employees to create a great customer experience,
Sales is a crucial activity in most organizations, yet traditional methods can trade short-term revenue performance against long-term customer relationships and loyalty. A leading evangelist explains why social selling may be the answer.
LemonTree Hotels is offering an upgrade to their Loyalty Program's Platinum tier for select customers. Here is how you can get yourself this status upgrade in case you intend to staying at one of their hotels. The post Free LemonTree Hotels Platinum status appeared first on Live from a Lounge.
Sure, companies are focused these days on improving their customers’ experience as a way to build loyalty. But a new report from global business consultancy Bluewolf — the 4th Annual State of Salesforce Report — finds that improving the Salesforce experience for employees is now a top objective among the 1500+ companies that were surveyed […]
If your small business has earned itself a bit of a following among regular customers, there's an added responsibility on your shoulders now. Yes, loyal customers can bring about an added set of expectations from your company and br...
Delta Air Lines has been making some serious moves in the last years to woo business travelers, redesigning its business class cabins and retooling its loyalty program to cater to high-spend customers along the way. Their latest move, profiled yesterday by Bloomberg, now targets business travelers on corporate contracts. Corporate business travel still makes up a decent volume [...]
Like some airlines, Amtrak is changing its customer loyalty program to award points based on the money you spend, not on how far you're traveling..
To the corporate leadership in global retail banking- Beware.When it comes to the affluent middle class customers you want to woo, nearly two-thirds (64%) expect greater recognition and reward for loyalty. As for the United Kingdom, the flip side of that is a stark warning: 83% of U.K. retail banking customers [...]
A happy customer is one that will bring you business again and again, and cut down on your own efforts to attract new business. Here's why customer loyalty is key for your brand's success. The post Big or Small, Customer Loyalty Is Key for Your Brand’s Success appeared first on AllBusiness.com.