Speakers at a workshop in Queensland predict that employers Down Under could soon see a sharp increase in employee requests to bring service animals to the workplace. Per Disability assistance animals or not? Problems in policy and practice workshop: Summary...
Even a business with the best and most innovative products and services in its field can't reach the heights of success without hiring great employees. When hiring, what should you look for in a potential candidate? These five employee traits lead to great hires, regardless of the field. Show More Summary
How do we find that perfect hire? A recent email from Kit Stephenson, head of reference and adult services at Bozeman Public Library, MT, got me thinking: “I am trying to find the best questions to find a full-stack employee. A couple of attributes I require are compassion, team player, and thrives on change. Show More Summary
At the Jamf Nation User Conference yesterday, designed for IT management professionals, IBM VP of Workplace as a Service Fletcher Previn talked about IBM's decision to start letting employees choose between Windows or Mac machines, the cost of PCs vs. Show More Summary
I always find the correlation between good hourly pay and and strong customer service to be interesting. It seems the better taken care of the employees are (making decent wages and getting good benefits), the happier they'll be at work. With that in mind, here are 11 places to work that not only...
This sounds like a nightmare situation. After filling out the online survey about her disappointing customer service experience, an Expedia customer found that her reservation had been cancelled and a personal message left in her account by the customer service representative. Apparently she had called in to complain about being charged travel insurance for her […]
A month after Netflix was lambasted in the courts by Fox for allegedly "illegally" poaching two executives still under contract, the streaming service today struck back with a hard-hitting counter-complaint charging “unlawful and anti-competitive...Show More Summary
• New research from Telsyte shows BlackBerry is the leading MDM vendor in Australia and New Zealand; and reveals two in three businesses in Australia are concerned about employees storing company data on personal clouds Sydney, Australia...Show More Summary
Walmart is becoming a better place to shop because it started paying employees more. For many years, the company was plagued by widespread complaints about poor customer service at its stores. SEE ALSO: You shouldn't order this kindShow More Summary
I noticed the other day that I haven’t been visiting the merry band of antivaccine activists and bloggers over at their very own wretched hive of scum and quackery, Age of Autism, nearly as much as I used to. I have mentioned them in passing a couple of times recently, but nothing caught my attention…
(University of East Anglia) Organizations in the service sector that have more creative employees enjoy higher levels of customer satisfaction, according to new research led by the University of East Anglia.
This pizza delivery is making waves across the pond. On Monday, Domino’s Pizza UK began testing a new service in which delivery employees bring food by canoe to customers along the Loose Stream in Kent, England. As part of the stunt,...Show More Summary
The subject surrounding benefits and regulations around drivers for popular transportation services and ride-sharing apps is one that's controversial and often debated. This is largely due to the fact that drivers for these companies...Show More Summary
LinkedIn just launched a new service for job hunters. It’s called Open Candidates. LinkedIn describes it like this: Open Candidates is a new feature that makes it easier to connect with your dream job by privately signaling to recruiters that you’re open to new job opportunities. Show More Summary
Earlier this year, Icelandair launched their “Stopover Buddy” program. It pairs you with an Icelandair employee, who will show you around Iceland for one day. The service is free, with no gratuity expected, and was available to anyone who is flying Icelandair. Show More Summary
If you want to hear the dumbest things ever, just work in customer service. Obviously not all the inner-workings of a company are self-explanatory, but after reading these dumb questions posted to reddit, it's pretty clear that whoever said "there's no such thing as a dumb question" must have been pretty dumb. Show More Summary
When you launch a small business, you experience a commercial climate driven by technology and employees. Your reliance on these resources and the products or services you plan to offer determines the liability risks you face and the insurance you need to meet them. Show More Summary
Apple will unify its cloud service teams to improve product development and software quality, according to a new report by Bloomberg. Currently, employees that develop Internet services like Siri, Maps, iCloud, News and Apple Pay are...Show More Summary
When it comes to Latino voters, Donald Trump is drowning, and the Service Employees International Union is throwing him an anchor. The two million-member union is spending $3 million to run Spanish-language ads and just unveiled twoShow More Summary
National Customer Service Week is upon us. It serves as a reminder of the importance of appreciating those employees that deliver your brand experience directly to your customers, and how important it is to invest in them. With thisShow More Summary