Never before have I seen a web series so accurately depict the misanthropic ennui that comes with being a part of of the food service industry as Japan's Pizza Hut chain has in their latest campaign. "But the cats aren't doing anything," you're probably saying. Show More Summary
Let’s face it: we can’t all work for one of Fortune’s Top 100 Companies or non-profit organizations. And in fact, a large percentage of the population works in for-profits whose products/services employees don’t necessarily find meaningful. Thousands of people walk...
One of the biggest changes to our work lives is that we now control much of our own technology. With our tablets, smartphones and cloud services, if we need an app, we get it ourselves. This is drastically different than the way work tech used to be: bought by IT, set up by IT, issued by IT and controlled by IT. Show More Summary
Music and video streaming service Vevo is one of the biggest sites out there. According to ComScore data for July, Vevo is the fifth most popular destination on the Internet, behind only Google, Facebook, AOL, and Yahoo. Vevo's artist channels are also among the most subscribed-to on YouTube. Show More Summary
The Chittenden County Transportation Authority (CCTA) Board of Commissioners and its management staff recognized three employees who have reached significant milestones with amazing service and dedication to the community in which they serve.
Netflix recently unveiled several experimental projects that were created during one of its "Hack Days," where employees can tinker and dream up new versions of the popular streaming service. One of the coolest projects is called Oculix, and it combines the Oculus Rift virtual reality headset with the Netflix experience. Show More Summary
Just a couple weeks ago, Nordstorm announced it would buy Trunk Club, the Chicago-based men's clothing service. Yesterday, the price tag was revealed, and it's not too shabby. For the whole business, which includes over 500 employees—250 of them stylists—Nordstrom...
Despite denials from top Comcast execs, a leaked employee manual shows that all Comcast customer service reps, even tech support staff, are required to hard-sell every customer they deal with, using high-pressure scripts that interfere with doing their jobs. Read the rest
Comcast is once again coming under fire from The Verge, whose final piece in a three-part series illustrates that the service provider's emphasis on sales and growth comes at the expense of customer-service quality.
Taking a conciliatory stance after nearly five weeks of strife, Bakersfield's public bus system and its employee union on Monday announced that as part of Golden Empire Transit District's resumption of service all rides will be free until Sept. 1 and bus passes will be issued to everyone unable to use them during the strike.
Well, this has to be awkward: the first company to bring gigabit internet to Silicon Valley isn't Google, it's AT&T. The telco's ultra-high speed U-verse service will land in Cupertino in a few months, meaning that Apple employees (or any other...
JUST ANOTHER CONVENIENT SCREWUP: Wisconsin union has no idea how that forged card got in there. Dian Palmer, president of Service Employees International Union Healthcare Wisconsin, wants one thing to be perfectly clear: Her union takes its ethical responsibilities very seriously. So it’s just baffling to her how a forged signature was used to financially [...]
By Mark Felsenthal WASHINGTON (Reuters) - Top members of the House of Representatives Financial Services panel are threatening to subpoena the U.S. Export-Bank over the bank's refusal to make three employees available for questioning as Congress considers whether to renew the bank's charter. Show More Summary
The Golden Empire Transit bus strike officially ended late Sunday afternoon --and bus service is expected to resume Tuesday -- after union employees approved a three-year contract.
This stock clerk's actions go beyond just pushing your cart out to your car.
By Adam Tobias, Wisconsin Reporter Supportive Homecare Options owner Sally Sprenger shook her head Thursday as she watched about 75 Big Labor supporters participate in a Service Employees International Union-organized protest near her firm’s headquarters.
LEAKED RECORDING: What Happens When A... The latest recording of a Comcast subscriber trying to get help with a billing issue. Submitted by: Matt Klinman Regular Keywords: comcast leaked recording mindchip customer service phone call time warner cable internet Views: 8
Jonathan Macy, 31, was cuffed by California police on Wednesday morning after an investigation into the abuse, CBS reports.
Sprint's new CEO, Marcelo Claure, told company employees that it will debut "very disruptive" service prices as soon as next week. Claure made the remarks during a company-wide town hall meeting. Claure's dialog covered a range of topics and was often frank about Sprint's standing in the market. Show More Summary
Lately — and since the dawn of time, but especially lately — cable companies have been getting some bad press over the issue of customer service. A call with Comcast went viral last month when an employee wouldn't take no for an answer. Show More Summary