You can only provide superior customer service if you have superb employees. This requires not only selecting the best applicants who come your way, it also means making sure that the applicant pool from which you’re selecting is sufficiently deep and wide, says this customer service consultant.
Two former employees of Microsoft's Online Safety Team are suing the tech titan. They say their jobs — which involved monitoring the company's online services like e-mail or Bing for illegal content such as child pornography and violent...Show More Summary
United is accelerating the retirement of its Boeing 747 fleet. Instead of flying the Queen of the Sky through the end of 2018, they’ll fly their last 747 during the last quarter of this year. Continue reading Scott Kirby’s Letter to United Employees Announcing the End of 747 Service...
House lawmakers have renewed an effort to make sure federal employees can take advantage of ride-hailing services such as Uber and Lyft when they travel on official government business.
Company: Clare V.Job Title: Key HolderDepartment: RetailSupervisor: Store ManagerThe Key Holder is a key employee in maintaining good customer service. A Key Holder is responsible for serving customers and accurately recording all sales, as well as assisting with merchandising responsibilities,... Continue reading
Employees of Vienna's Labour Market Service (AMS) have reported that abuse and assault have become a daily occurence in their line of work. In 2016 alone, there were 750 individual reports of verbal assault experienced via their hotline or in person at one of the many AMS locations around the city.
So what does this mean? Well it means that any congressman or senator (almost exclusively GOP) can, in essence, terminate/eliminate almost any civil service employee who incites their wrath. The post Previewing the Upcoming Barbarian Apocalypse appeared first on The Moderate Voice.
The U.S. Postal Service will no longer be offering its services at Staples stores across the country. Those services, which were handled by Staples employees, will be discontinued at about 500 of the office supply retailer's locations by the first week of March. The USPS said in a statement that...
Today, HRC and Equality Virginia praised Virginia Governor Terry McAuliffe for signing an executive order extending protections that exist on the basis of sexual orientation and gender identity for state employees to contractors andShow More Summary
Last week Josh Eidelson of Bloomberg BusinessWeek obtained an internal Service Employees International Union (SEIU) memo that alerted its employees to a 30 percent budget cut in 2017. The December 14 memo from SEIU president Mary Kay Henry blames the cuts on the 2016 election results. Show More Summary
Robert Graham was a frequent television advertiser before shutting down his Lawyers West probate services firm and laying off employees on Dec. 2
Creditors, federal regulators, state attorneys general and jilted employees of ITT Educational Services Inc. have laid claim to the remaining assets of one of the nation's largest for-profit college operators in bankruptcy court. Absent from the line of those seeking redress, however, are the thousands...
Great customer service companies need to be great employee service companies as well. Consultant Micah Solomon queries JD Power winners and 5-star hospitality purveyors The Ritz-Carlton Hotel Company and Four Seasons Hotels and Resorts for their opinions on the subject.
Anyone who's ever worked a minimum wage customer service job knows the value of an escapist fantasy. Luckily for one teen grocery store employee, her escapist dreams become reality when she trips into the vibrant and vicious Rainbow Dimension. Show More Summary
ABC has recognized and thanked three employees who have recently been recognized for 30 years of exceptional service to their customers and the industry.
As reported by Bloomberg Businessweek, the Service Employees International Union (SEIU) is drastically cutting its budget over the next year as it prepares to do battle against an all-Republican government — and that’s a disaster for working people. To be sure, the SEIU’s tactics...
You might think that the only Community Transit employees who interact with its customers are bus drivers and maybe the customer service representatives who answer questions by phone and email.
One of the recent trends has been about ‘customer experience’, focusing the organization on a consistent and coherent customer experience from first exposure through to ongoing product or service use. And this is a ‘good thing’! I’ve participated in the efforts of an organization to achieve it, and can see the real benefits. Show More Summary
Earlier this evening, we shared a post from Tim Cook on Apple’s internal employee info service Apple Web in which the CEO discussed his reasoning for meeting with President-elect Donald Trump. Now, TechCrunch has shared more posting from Apple Web, one of which focuses on Tim Cook’s stance regarding the future of the Mac… more… Filed under: Apple
In a series of answers to questions posted on Apple’s internal employee info service Apple Web today, CEO Tim Cook commented to employees on some hot button topics. One of those was why he met with President-elect Trump. Read More