If a recent CorvetteForum post is to be believed, the owner of a 2016 Chevrolet Corvette took the car into a California dealership and got more than just service out of the visit—he also watched a “joyride” by an employee. The owner never said whether the service was successful, either. Man. Read more...
Michigan Attorney General Bill Schuette charged six additional current or former Michigan employees in the Flint water crisis with 18 criminal charges. Michigan Department of Health and Human Services workers Nancy Peeler, Corinne Miller...Show More Summary
Six Michigan state employees were criminally charged Friday morning in connection with the water crisis in Flint, the Detroit Free Press reports. According to the report, Michigan Department of Health and Human Services workers Nancy...Show More Summary
After months of investigation, more state employees have been charged with crimes related to Flint's water crisis. The Detroit Free Press reports that the six charged employees include "Michigan Department of Health and Human Services...Show More Summary
SO MUCH BIGOTRY IN OBAMA’S AMERICA: Off-duty cop refused service at McDonald’s in Texas. Related: Virginia police officer refused service at Noodles & Co.; Two employees fired for their ‘inexcusable actions.’
A Noodles & Co. employee said, "... I'm not serving that," in regards to a female police officer waiting in line. If you were in charge, how would you respond?
If it’s on Facebook, can it be secret? Members of the National Weather Service Employees Organization (NWSEO) thought they had a secret Facebook page that was available only to them. But not only did National Weather Service (NWS) management officials know about the page, they accessed it and made scornful comments about the postings, according […]
By Cathy Butler, SVP, Digital Products & Services, DigitasLBi A six-question guide Forrester defines customer experience as “The web of relations among all aspects of a company — including its customers, employees, partners, and operating...Show More Summary
Eagles linebacker Nigel Bradham was arrested in Miami on Miami for allegedly punching a hotel employee in the face during a dispute over the speed of the service the employee was providing to Bradham’s group and coach Doug Pederson faced questions about potential impact on his spot with the team on Wednesday. Pederson said, via Jeff…
Shutterstock I recently had to break the news to an employee we serve that her “close” relationship with her financial advisor wasn’t all she thought it was. Her service fees were very high, she got no personal financial guidance or meetings, and her performance far underperformed index fund alternatives. The conversation, [...]
Photo by Colorado Parks and Wildlife Thad Bingham, a USFWS employee, with the bull elk he illegally killed in 2014. Two U.S. Fish and Wildlife Service employees are among four Colorado men who have pleaded guilty to poaching a trophy...Show More Summary
A Zappos employee recently had a customer service call that lasted 10 hours and 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas headquarters, Steven Weinstein answered a call from a customer who needed some help with an order of a few items. Show More Summary
Motivating employees will require different incentives.
The emails of Sony employees. Top-secret diplomatic cables. The addresses of married people who used a confidential dating service. Every time “secret” information is made public, the focus of attention is always, immediately, on the sensational details. The motives of the hacker, the leaker or the person in possession of the secret tapes are rarely […]
The employees of Hope Haven, a nonprofit organization in Burlington, Iowa, provide services to some five hundred people with intellectual and physical disabilities, often in their clients’ homes. Depending on the day, they can be called upon to work as companions, cleaners, readers, personal shoppers, cooks, or bathers. Show More Summary
On the first night of the Republican National Convention, the theme was ostensibly “Make America Safe Again,” but could have just as easily been called “Sad Moms.” Pat Smith, the mother of Sean Smith, the Foreign Service employee killed in Benghazi, spoke with tears in her eyes. Show More Summary
(Image Link) If you think working in retail is hard try working in the customer service department, now those poor employees have to deal with the worst humanity has to offer. At least they get a good laugh out of some of the customer...Show More Summary
Microsoft has announced the public preview of Stream, a new online video service that will offer businesses a way to upload and share internal clips with employees and partners. ...
Microsoft today introduced Microsoft Stream, the company’s new video streaming service for businesses. Microsoft Allows anyone within a company to share videos with other employees in the company, allowing them to collaborate and share ideas very easily. Microsoft today launched the first preview of the service, which Office 365 Business users can try out right […]
Officials say cashier cited cops' uniforms for reasons she wouldn't serve them, and a customer agreed