David Krane describes his investment in Uber as the "relentless pursuit of a guy that's hard to pin down." In the early days of Uber, back when it was still a black car service, Krane realized he was using the company with great loyalty and great frequency — traits he looks for when making news investments. Show More Summary
When Republicans win the White House, they are used to fighting trench warfare against their own executive branch employees. The permanent civil service is predictably liberal and often seeks to throw sand in the wheels when a Republican president attempts to steer policy in new ways. It’s entirely expected that you will have permanent bureaucrats […]
Some of the sites charge fees, but others are free or offer a free service through financial planners or employee benefits. Financial advisers say everyone should write down important financial information and funeral wishes in a safe...Show More Summary
The Senior Executive Service, the highest rank of the nation’s federal civil service, carries a certain prestige. But that is not enough to convince many lower-ranking employees that the status is worth the headache. A new report by the Partnership for Public Service and the McKinsey & Co. consulting firm says that “the SES is […]
Slack is already a great chat tool for companies that want employees to be able to talk to each other privately and in group. It also supports bots that can deliver notifications and pull in RSS feeds. Today, it’s taking that functionality a step further with Message Buttons. Show More Summary
Over the course of my career I’ve done a variety of consulting projects as both an employee and freelancer. I’ve helped found and run a small consulting team. And, through my experience leading engineering teams, some experience of designing...Show More Summary
As McDonald’s is working on a turnaround program, improving its menu and using technology to make services more efficient. The company is also making improvements to its compensation and benefits package for U.S. employees, so as to retain trained staff who can provide better service to customers. Reports suggest that, [...]
I found this on the Librarianship.ca website about two infographics about the Information Management (IM) and Library Science (LS) communities in the federal public service:"The 2014 Public Service Employee Survey (PSES) IM Community...Show More Summary
Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired employee.
Employees in a variety of service occupations receive tips from customers, and they must record and report those tips to their employers. If you employ tipped workers, you also have a number of obligations for tip reporting and should avoid the following four errors. 1. Show More Summary
SHOT: Clinton initiates DNC takeover. On Thursday, Brandon Davis, the former national political director for the Services Employees International Union, came in as the new chief of staff – and was introduced at an all-staff meeting by Clinton campaign manager Robby Mook. DNC CEO Amy Dacey, a longtime Clinton ally, will expand her role to […]
Walmart has fired an employee who shared an offensive tweet following the attacks in Orlando.
The Democratic National Committee brought on a new chief of staff Thursday: Brandon Davis, the former national political director of the Service Employees International Union. The move is a sign Hillary Clinton is moving to consolidate control of the DNC now that she is the presumptive Democratic nominee for president. Davis was introduced as the […]
Employees of a gun store in Florida say that they refused to do business with the Orlando shooting gunman when he displayed odious behavior while he tried to buy equipment several weeks ago.
41 (!) Secret Service employees have been disciplined following revelations that agency insiders illegally accessed private data on Rep. Jason Chaffetz (R-Utah), who had been critical of the service, in hopes of embarrassing or discrediting him. Show More Summary
I remember very clearly the first time I really understood the importance of customer service. We were still a young company when floods hit Chicago back in 2010. All of our teams stayed busy, but my employees were especially concerned about an elderly client. The torrential rains had completely flooded his home and washed away his garden out back. Show More Summary
The Treasury Inspector General for Tax Administration (TIGTA) has announced that it has received additional information that callers impersonating Internal Revenue Service (IRS) or Treasury Department employees are demanding payments not only on iTunes Gift Cards but on other gift cards as well.
A new UK-based service is offering to hook landlords and eventually, employers, up with comprehensive scores on potential renters and employees -- based, in part, on requiring said individuals to hand over their social media account credentials for scraping and processing.
Complaining about bad service is one reason you're getting bad service.
When Rep. Jason Chaffetz began asking the Secret Service about its string of high-profile failures, agents were quick to respond… with attempts to undermine the Congressman's credibility. Eighteen minutes after the hearings started,Show More Summary