Shares of local business search and reviews purveyor Yelp (YELP) are up 66 cents, or 2%, at $29.86, after MKM Partners’s Rob Sanderson this morning raised his rating on the shares to Buy from Neutral, with a $40 price target, writing...Show More Summary
Also, this landlord is notoriously awful, and there are Yelp reviews dating go 2007 to prove it. [ more › ]
Lawyering in the age of Yelp can pose some tricky issues. No one likes to be reviewed like they were the neighborhood Thai restaurant, especially when the review is negative, or even false. But lawyers with online reviews are more likely to be hired. And while online review sites......
In a case that could set the tone for negative Yelp reviews around the country, a California appeals court affirmed a lower court's injunction that ordered Yelp to remove an angry review against a law firm. The negative Yelp review is the bane of hard-working and honest solo lawyers. The......
Poking big holes in long-held assertions, Goldberg and his colleagues at Stanford and Yale universities analyzed millions of Yelp and Netflix reviews to reveal that people considered the most culturally adventurous are actually the most...Show More Summary
This legal precedent could mean big changes for the review site. [ more › ]
Since Yelp's inception in 2004, "Yelpers" have written over 77 million reviews. Fortunately, according to a 2014 Small Biz Trends story, those reviews are largely positive. Four- and five-star reviews made up 66.8 percent, with one-star...Show More Summary
After complaining about a cloudy fishbowl and high fees, Texas couple could face financial catastrophe. According to Yelp’s content guidelines, “the best reviews are passionate and personal.” Yet one Texas couple found out the hard way that a passionate review can result in an aggressive lawsuit and potential financial devastation. Show More Summary
A Dallas pet-sitting company had a small problem. HAD. But it approached it badly and now it has a much larger one. It tried to enforce a "non-disparagement" clause to silence an unhappy customer. Copied nearly word-for-word from what...Show More Summary
Company's terms of service require customers "not to make negative comments."
“Your review on Yelp is destroying my business,” he says to me, clearly clenching his teeth, “How long do I have to suffer because of your negative review?” A few weeks ago, I got a phone call from a contractor because of a review I’d left. What ensued was a weirdly emotional conversation that ventured between harassment and a plea for empathy. Read more...
Where the pooping went down. The reviews themselves may or may not be dubious, but Yelp continues to be the best place to catch restaurateurs and their customers behaving like absolute adult babies. The owner and manager at Nick's Riverside...Show More Summary
Who is telling the truth?
Burned by negative reviews, some health providers are casting their patients' privacy aside and sharing intimate details online as they try to rebut criticism. In the course of these arguments -- which have spilled out publicly on ratings...Show More Summary
Ah, the savage world of Yelp reviews, where your attempt to crap all over a restaurant can reveal the time you crapped all over yourself. "Emma C." likely had no idea when she left a negative review for Nick's Riverside Grill in Washington, DC that she would end up having her bowel movements shared with the world. Show More Summary
Accusations of pants-pooping after a bad Yelp review, and other stories from the day. [ more › ]
"One Washington state dentist turned the tables on a patient who blamed him for the loss of a molar: 'Due to your clenching and grinding habit, this is not the first molar tooth you have lost due to a fractured root,' he wrote. 'This...Show More Summary
ProPublica’s Charles Ornstein wrote about online patient reviews today: “Doctors fire back at bad Yelp reviews — and reveal patients’ information online.” I thought it would be a good idea to share how clinicians can handle criticism online. Click on the Facebook Live video above for a replay. Your patients are rating you online: How to […]
Before booking a hotel room or trying out a new restaurant, I used to check online reviews. Yelp was a favorite site, but I consulted other online review sites as well. I read feedback in Amazon very carefully before buying a new facial cream or shoes or just about anything. Show More Summary
Doctors, dentists and chiropractors have replied to negative comments by sharing specific details of their patients' care.