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YELP: Trust Us, We're Not Screwing With Reviews

Social review site Yelp has a big problem: Angry small-business owners. This week, Yelp published a fiery blog post defending itself, yet again, against claims that it extorts money from small-business owners. Some outspoken business...Show More Summary

Yelp fires back at small business extortion claims, says it’s not, and ‘never has been’, true

Yelp and its review service have once again come under fire, this time over stories where business owners claim that reviews are “too self-centered and not trustworthy” and that it... Keep reading ?

"A complex and secretive algorithm chooses which reviews to display on Yelp.com."

"Some small business owners say they feel pressured to advertise with Yelp for favorable filtering."

How much power does a Yelp review have?

Having a good online reputation is important for everyone, but keeping up appearances on rating sites is particularly crucial for businesses in the Internet age. Yelp is arguably the most significant of these reader review sites, often the first stop for people looking for anything from lunch spot to a new doctor. Read full article >>

Amy's Bakery Meltdown: Yelp Is Broken and Social Flashmobs Apparently Rule

Yelp may not be the go-to source for restaurant reviews. Why? Amy's Baking Company has 1131 reviews, 99.9% of which are snarky, mean, negative “reviews.” How many of those 1131 reviewers actually ate at the restaurant and how many just piled on for flash mob social media bashing? 99.9%

Amy’s Baking Yelp Reviews Aren’t All Bad

Emperor Palpatine weighs in on the controversy. Amy’s Baking Yelp Reviews Aren’t All Bad is a post from: The Inquisitr Amy’s Baking Yelp Reviews Aren’t All Bad is a post from: The Inquisitr

The Pizza Lab Presto: Vodka Pizza

Our office is in the epicenter of the vodka pizza universe, what with Pomodoro and Motorino both a couple blocks away. The former is not worth a damn (despite some rave Yelp! reviews)—overly greasy, unspectacular crust, and candy-sweet sauce—while the latter is spectacular. Show More Summary

What do we do about a negative review?

Even in small towns, hotels and motels have to cope with online reviews. Sites like Yelp, TripAdvisor, and Google Local let every traveler become an instant expert. And small town hotel owners are left wondering how to respond. (Don’t see the video? Click through to What do we do about a negative review.) You already [...]

Luther Lowe: How Yelp Protects Consumers From Fake Reviews

Yesterday, the blog Eater posted an entry about an alarming Craigslist ad by an unscrupulous business owner attempting to pay for fake Yelp reviews. The good news is that Yelp has pioneered successful strategies in fighting consumer fraud.

Luther Lowe: How Yelp Protects Consumers From Fake Reviews

Yesterday, the blog Eater posted an entry about an alarming Craigslist ad by an unscrupulous business owner attempting to pay for fake Yelp reviews. The good news is that Yelp has pioneered successful strategies in fighting consumer fraud.

How Yelp deals with reviews from viewers of reality makeover shows

Friday's epic episode of Kitchen Nightmares, on which the owners of Amy's Baking Company led Gordon Ramsay to quit, resulted in a flood of reviews of the restaurant on Yelp, but not from people who'd been there. Instead, they appeared...Show More Summary

OwnerListens Raises $1.1M To Keep Angry Customers From Running To Yelp

Gone are the simple days of running a small business; gone is the time when a disgruntled customer's voice had a lifespan of a few days. We live in the future now, where reviews live forever. Where a few lil' red stars can make or break...Show More Summary

Yelp Wanted: Shady Craigslist Ad Offers Cash for Fake Yelp Reviews

How much is the soul of a Yelper worth? According to one Craigslist posting, $25. Someone is hiring New York Yelpers with 50 reviews or more to write five star reviews of restaurants. Don't worry, though: these are restaurants...

Yelp Fights Back Against Carpet Cleaning Service That Sued Anonymous Critics For Defamation

2 weeks agoIndustries / Law : Techdirt

We've seen plenty of lawsuits involving people upset about Yelp reviews, but here's a fairly extreme case. Apparently, a DC-area carpet cleaning service named Hadeed Carpet Cleaning, which is somewhat infamous in the area for its "pervasive...Show More Summary

Dish.fm Guide Helps You Find The Best Food In Big Cities

2 weeks agoMobile / Mobile Apps : 148Apps

The Dish.fm Guide shares with you the best dishes, drinks, and desserts based on the results of reviews that have been pulled from sources like Yelp, Foursquare, and more in cities like Los Angeles, San Francisco, Chicago, and New York. You’ll also get to see photos and an overall ranking of each dish. Dish.fm has [...]

The Heartburn Of Too Many Reviews, Ctd

Gideon Lewis-Kraus has a series of grievances over Yelp: The first is the nature of an algorithmic response to the world. As Jaron Lanier points out in “Who Owns the Future?,” the hubris behind each new algorithm is the idea that its predictive and evaluatory structure is game-proof; but the minute any given algorithm gains real […]

Why Are People Reviewing Austin Jails On Yelp?

This is fun! But also kind of sad. KUT has an irreverent take on the Yelp page for the Travis County Jail downtown. [ more › ]

Yelp Fights Against Outing Anonymous Reviewers In Lawsuit By Carpet Cleaner

When you write a review on Yelp, you are supposed to feel assured in your ability to keep your identity from being made public. But a Virginia carpet cleaner is attempting to compel Yelp to reveal the names of seven people who posted reviews about the company. Last July, the carpet cleaning company filed suit against seven reviewers who stated … [More]

Morbid investment of the day: eFuneral nabs $250K to be a Yelp for funeral homes

End-of-life planning startup eFuneral has received a $250,000 investment to help people find resources online for funeral planning including funeral home reviews, estate planning, and cemetery information.

Prison reviews on Yelp

(Sasha Volokh) In my article Prison Vouchers, I speculated on information problems for prisoners choosing prisons (and the analogous problems for school choice) and how those might be resolved (some paragraph breaks added): Convicted defendants may not know the actual quality of prisons, just as parents may not know the actual quality of schools. Does this argument [...]

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