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Did a busy NYC restaurant keep getting awful reviews, and surveillance footage revealed that customer smartphone use was ruining the restaurant experience?
There are lots of data about consumer reliance on reviews and the impact of reviews on purchase decisions. Surprisingly, however, there’s not a ton on review distribution or consumer motivations for writing reviews. There’s an “anecdotal” perception in the market that most reviewers are motivated by anger or frustration and that the bulk of reviews accordingly are […]
Watch chefs from the 2014 Eater Awards read bad Yelp reviews from their own restaurants.
Are reviews a part of your life? Here are the pros and cons of using reviews both personally and for your business.
Did this "cereal milk" start-up target the wrong market? Should small businesses have to offer health insurance to part-time workers? The ultimate list of start-up competitions, hackathons, business-plan contests and more.
Why should you pore over dozens of Yelp reviews to find a daycare provider you can trust with your most precious possession, your child? Well, you shouldn’t have to, according to CareLuLu. The company recently graduated from 500 Startups’ accelerator program, and today it’s announcing that it has raised $1.7 million in seed funding. Show More Summary
A Kansas City restaurant owner found a clever way to put a nasty reviewer in her place.
Boycotters get a free meal, alcohol not included. Two weeks ago, the chef-owner of Cleveland restaurant Ninja City had a complete meltdown after Yelper Ruchu Tan "[told] it like it is" and attacked his ramen in a one-star review, resulting in a flurry of 11 extremely racist, sexist, and generally horrible Facebook messages. Show More Summary
We recently brought you the story of a restaurant customer in Cleveland whose one-star Yelp review of a new eatery led to the chef/owner sending the customer angry, threatening messages via Facebook. The Yelper subsequently told us that he’d received a private apology from the chef, but that the restaurant continued to mock him through its social media outlets… [More]
CEO Jeremy Stoppelman on how to put that one-star review to work
A Yelp review accused the restaurant's hostess of singing "Ching, chong, ching, chong" just before seating a group of Asian-American diners. One of the most popular restaurants in Atlanta — and the official restaurant of the Atlanta Falcons — came under fire recently after a Yelper accused the restaurant's hostess of using a racial slur. Show More Summary
Virginia Supreme Court to decide whether businesses can request customers identity for giving them bad reviews on social media sites. The post Yelp Lawsuit Could Expose Anonymous Online Commenters appeared first on ThinkProgress.
People who don't like a doctor's diagnosis get a second opinion all of the time. How often have you read multiple reviews of movies, games, books or music to see past any perceived biases in the review? Yelp has become an instrumental...Show More Summary
The Virginia Supreme Court heard oral arguments Monday in a new type of Yelp case. By now, we're familiar with the defamation and the SLAPPs and the non-disparagement agreements and the not-technically-extortion-but-sounds-like-it. Well, Yelp v. Hadeed Carpet Cleaning is different. Hadeed Carpet Cleaning wanted to sue the authors of critical......
Web giants Google, Facebook and Twitter are warning that giving companies the power to unmask anonymous Yelp reviewers would strike a blow to Internet free speech.
The company has acquired French review site Cityvox. Watch out Europe, Yelp — the oft-sued review site — is coming for you. Just days after announcing that it had acquired German restaurant review service Restaurant-Kritik, Yelp reveals...Show More Summary
Yelp continues with its march across Europe to build up its reach in local listings in the region. Today, the company announced the acquisition of Cityvox, a reviews site in France that focuses on restaurants and nightlife and “providing...Show More Summary
Yelp has announced it’s acquiring French online review portal Cityvox, as it looks to gain a bigger foothold in France. Today’s news comes just a few days after Yelp snapped up Germany’s Restaurant-Kritik, and further confirms its ambitions in the European market. Show More Summary
For more than two years, a carpet cleaning company in Virginia has been trying to compel Yelp to turn over the identities of reviewers the company accuses of posting false and defamatory information. While both a trial court and a state appeals court have told Yelp to fork over that info, the crowdsourced reviews site has not yet done so … [More]