Once again, a business who is displeased with an anonymous review on Yelp is trying to sue that reviewer and attempting to compel Yelp to reveal that user’s actual identity. But this morning, lawyers for Yelp and consumer advocates were in court to argue that there is no justification for unmasking the writer of this review. In June 2013, a … [More]
By Teresa Bitler for ShermansTravel We'll admit it. When we're planning a vacation, we can't resist reading peer-based reviews on sites like TripAdvisor and Yelp. While incredibly valuable, unfortunately, some of the reviews are biased, and others are outright fake. Show More Summary
Yelp reviews are getting both more positive and more negative. You might wonder how that’s even possible. But it’s actually pretty simple. In 2014, more customers left 1-star reviews on Yelp than they did back in 2005. But they also left more 5-star reviews. That’s according to an analysis of over a million Yelp reviews...
Vacation planning, rumored to be an enjoyable experience, can often end up causing more headaches than tans. With hours spent scouring Internet chat boards and contemplating Yelp reviews, much of the spontaneity associated with traveling is gone. Show More Summary
The Top 100 Places to Eat in the U.S. for 2015 list is based off of review from 2014. Another day, another strange list: Controversial restaurant review site Yelp published its Top 100 Places to Eat in the U.S. for 2015 list today, and only a handful of recognizable names made the cut. Show More Summary
The feud between a small Italian restaurant in California and the Yelp review site is getting more intense. The owners of Botto Bistro, an Italian restaurant in Richmond, California, are upset with the review site for its policy of running competitors’ ads right next to Boot Bistro reviews. Among other things the policy is probably an...
Unless you're just looking to entertain your fellow online shoppers, you may want to think twice about writing that funny Amazon or Yelp review. According to a new study, humorous complaints get a lot more attention from other consumers but may not be taken seriously by businesses.
Consumers rely on Yelp’s trustworthy ratings, reviews, and accurate business details to make important decisions every day and this content can now be found on Trulia and AddressReport.
It's comforting to know that people don't take kindly to bullies.
The data will now be integrated onto restaurants' business pages. Review site Yelp hopes to transform itself into a useful tool in the public health sphere. According to a press release, the company is partnering up with Socrata, a social data discovery service. Show More Summary
Remember Botto Bistro, the Richmond, CA restaurant that hates Yelp so much they were offering 25% off pizza to any customer who left them a bad Yelp review? They're back, they're offering an even bigger discount, and they hate Yelp so much I'm a little surprised they haven't tried to burn the corporate HQ down. Read more...
Driving down Pacific Coast Highway in Malibu and passing the Malibu Riviera Motel, people might think either "nightmare deathtrap" or "quaint beach-bum digs." The Yelp reviews waver between those two camps as well. ("Perfect for a surfing trip with...
(Social Media) FTC investigation found no information to confirm allegations that Yelp has manipulated reviews to give preferential placement to advertisers. Follow The American Genius on Facebook for exclusive & breaking business stories Get more Business News at AGBeat
History isn't a subject for everyone — particularly those who go on vacation to historical landmarks throughout the world. At least, that's the impression we're getting after looking at some of the more unsatisfied reviews of those landmarks...Show More Summary
Botto Bistro is now granting diners 50% off a pizza if they write a one-star Yelp review. Last fall, Richmond, California's Botto Bistro drew lots of online attention for encouraging its diners to bash them on Yelp. In the original promotion, chef/co-owner Davide Cerrentini gave customers a 25 percent discount in exchange for a one-star Yelp review. Show More Summary
How low can they go? The Ninth Circuit U.S. Court of Appeals in San Francisco recently ruled that Yelp's ability to manipulate ratings on its site is perfectly fine, so in retaliation, the restaurant that sought to overthrow the social network by rewarding one-star reviews with 25 percent off the bill has now gone even more ballistic. Show More Summary
There’s an Italian restaurant in Richmond, California that doesn’t take Yelp reviews very seriously. The restaurant has earned a lot of publicity by bragging that they will give discounts to customers who give it bad (one-star) reviews. This stance is apparently working out for the eatery, since it is now offering a 50% discount on a pizza for anyone who … [More]
"Authentic Tuscan cooking…also specializing in…the worst reviews on Yelp!"
Two investigations, many court cases: Businesses can't pay to tweak Yelp reviews.
Yelp has come under fire in the past for gaming reviews on its site and attempting to extort businesses that refuse to pay for ads. But now, it claims the Federal Trade Commission has finished a year-long investigation and found... precisely nothing to take action over. Read more...