Last week, Congress passed a law that will make it illegal for companies to retaliate against U.S. consumers who post negative reviews online. Yes, soon you’ll be able to give a bad business one star without having to worry about being bullied or sued. Read more...
Note to businesses: Here's how you shouldn't respond to bad reviews.
A situation went from bad to worse for 20-year-old student Lan Cai after a drunk driver hit her car this summer, breaking two bones in her back. That's because the law firm she hired to help her sort out insurance and damages, Tuan A. Show More Summary
A lawyer sued his client for leaving a bad Yelp review on his firm. This ironic case only gets stranger, as the attorney lost the Lan Cai lawsuit. Lan Cai is a 20-year-old waitress who had been driving home at after one in the morning this Summer, a common time for employees working the restaurant... Show More Summary
Law firm said 20-year-old student must cough up $100k for her online complaints.
A livery cab company got dinged $75,000 by the N.Y. AG’s office for giving riders discounts in exchange for good reviews on sites like Yelp.
Michelin, Zagat, the New York Times: all venerable sources for finding a city's "best" restaurant. But with the rise of social media and peer review sites, spots like Yelp, Trip Advisor and even OpenTable now release their own top restaurant lists, with the latter debuting their 2016 list yesterday. [ more › ]
Consumers who critique businesses through Yelp, TripAdviser, and other websites may breathe easier now that a new law is on the president's desk. The Consumer Review Fairness Act, which Congress passed to stop businesses from punishing consumers who post negative reviews, received widespread support in both houses. The U.S. Senate......
After letting its users virtually queue up for restaurants with a previous update, now Yelp wants them to put a face to the person behind each star-rating. With the service's amateur reviews shaping restaurant scenes around the globe,...Show More Summary
'Yelfies' will allow you to take your narcissism to the next level Like professional restaurant critics, Yelpers attempt to shape their cities’ dining scenes, penning amateur reviews and shooting cell phone photos of food. Unlike the pros, however, the average Yelper isn’t interested in anonymity. Show More Summary
Congress backs bill on customer rights for online review WASHINGTON (AP) — Congress is sending President Barack Obama legislation to ensure that customers who want to post negative reviews on websites like Yelp or TripAdvisor can do so without legal repercussions.
Congress is sending President Barack Obama legislation to ensure that customers who want to post negative reviews on websites like Yelp or TripAdvisor can do so without legal repercussions. The … Click to Continue »
Just in time for "Small Business Saturday," Yelp has released a ranking of the 20 best US cities to shop locally for gifts, based on millions of locally-written reviews of stores (just not the big-box variety), per Albuquerque Business First. The top 10 cities:
Renzell wants to compete with Michelin The Michelin Guide may never rate Seattle's restaurants, and Yelp, with its open-to-all reviews, is nothing like the famous restaurant ratings guide, but diners may take heart that another system...Show More Summary
Move over Yelp! Denver is one of the eight new cities that Renzell, a self-described membership club for restaurant enthusiasts, just launched in. The data-driven app is committed to changing the way restaurants are rated and bringing some objectivity to the game. Show More Summary
It's hard enough to turn that great experience with a client into evidence online that they were happy with your service. And getting customers to post a shining review in more than one place? That's a rarity in any industry. But RealSatisfied has said "challenge accepted."...
The pursuit of quality and the ephemeral 5 star review has restaurants quick to trash any meal that might be perceived as slightly less than perfect. Can quality be maintained without food waste?
From New York City to Honolulu, those reviews don't lie.